Wednesday, 13 June 2007

Dom Manuel hotel - overbooking warning!

This is a copy of a post on the Lagos forum at TripAdvisor from SpongeRob in the Netherlands about overbooking problems with the above mentioned hotel in Lagos, Algarve, Portugal - June 2007

"Hi all,
Not nice at all... OK it can happen, but it is still strange and a bit sad for us.

We booked 3 rooms for June 15 - 22 (my parents, my brother&girlfriend, me&girlfriend) on January 3 (2007) through a big Dutch tour operator, Holland International (part of TUI) and got an instant confirmation.

Today, 3 days prior to our flight, we got a phonecall from TUI that the owner of Dom Manuel overbooked the rooms! Of course we complaint, but TUI could nothing do, because it's is a fault of the owner. But we booked allmost half a year ago. We choose this hotel for the great reviews in this forum, and it's in the walking distance of Lagos. My parents are not that young anymore.

Tui made confirmed tonight that it's Dom Manuels fault, and booked us to another hotel outside Lagos, because all options in Lagos were booked. Now were staying in Luz Bay hotel, seems also OK, but it's 5km to Lagos.

Despite, of course, we're looking forward to our trip to the Algarve!"

My thanks to SpongeRob for permission to reprint his Tripadvisor Post.