F.C. Porto, one of the top three football clubs in Portugal, yesterday announced that they are going to stop using TAP/Air Portugal after the team's flight from Schiphol to Porto was redirected in mid-air to Lisbon without any by your leave! When one of the team management began to remonstrate with the crew, his name was taken and reported to the Police on landing.
Article (in Portuguese) here:
http://sportugal.pt/noticia.php?categoriaID=8¬iciaID=27216
The team then had to get a coach onwards to Porto. This has been all over the Portuguese News Channels and again regretably, reflects the ongoing problems, TAP has with customer relations and treating clients reasonably.
